Emergency help
Get help now
If someone's life may be in danger, phone first. A call reaches a person straight away; a form can't. Stay calm, stay with them and tell us where you are.
What to tell us
We'll ask these questions. Having the answers ready gets help moving sooner.
- Where you are
- The route, nearest village, teahouse or camp, the altitude, and GPS coordinates if your phone shows them.
- What happened
- An injury, a fall, signs of altitude illness, someone missing, or a change in the weather.
- How they are now
- Are they awake, breathing normally, able to walk? Is it getting better or worse?
- Who is with them
- How many people need help, and whether a guide or porter is with the group.
- How to reach you
- A number that will stay on, and when your battery or signal might run out.
If there's no signal
- Use a satellite device
- Send an SOS from a satellite messenger or phone. Add a short message if you can.
- Send someone for help
- Two people go together to the nearest teahouse, village or police post. Never one alone.
- Stay visible and warm
- Stay where you are unless it's unsafe. Bright clothing, a headlamp and a whistle help a team find you.
Send a written request
Use this form for follow-up details or situations that are not life-threatening. In an emergency, call one of the numbers above first.